Shipping & Return FAQ

Shipping FAQ

As of 4/24, orders placed till 4/23 are currently shipping out.

When will my order ship? 

Non-Press & Non-Preorder Items typically ship out in 1 business day

Orders containing preorder items will ship out as soon as they are available

Returns and Exchange FAQ

All returns and & exchanges must be made within 30 days of purchase, unworn, unwashed, unused, at the buyer's cost of a return shipping label. Once we receive and inspect the item, refunds & exchanges will be sent back to you as long as any outstanding shipping charges are paid.

Product FAQ

We will be phasing out Gildan Soft style Hoodies replacing with Independent Trading Avenue Hoodies

Keychains are meant to be used as decorations for your key rings. If they are blown up by hooking them up to an air compressor or used in unintended ways, they will not be eligible for return or replacement.

All custom designs are sold as is and are not refundable once the proof is approved.

Important Notes

Verify you are entering the full correct address at the time of purchase

If you click 'Place Order', you will place an order. Do not click this if you do not intend to place an order

Make sure you are ordering the correct size. If you are an adult looking for an adult size, do not select 'Youth', 'Kids', or 'Children'.

If you want a female mystery box, select 'female' instead of 'male'. If you want a male mystery box, do not select female.

Suppose you purchase knockoff Dirty Diesel Supply Merchandise from sites like Temu, Shein, TikTok shop, or your local Facebook Marketplace. We cannot help you with tracking, order status, or the quality of items received. We are not affiliated with any outside source and do not authorize anyone to use our designs.

We are a small business. We don't have a fleet of employees; we both work full-time jobs outside of Dirty Diesel Supply, so we may not be able to respond to your calls, emails, messages, or DMs until the end of the workday when we get home.

We do not hand deliver packages once the package has been picked up by the shipping carrier it is out of our hands any questions on delivery and tracking should be forwarded to the carrier you selected using the tracking number provided keep in mind these packages are shipping from NJ and any unforeseen weather, holidays and border closures may delay a package delivery. We do not guarantee any estimated delivery days.

We do not refund shipping costs.

If you have any issues with your purchase at Dirty Diesel Supply, please feel free to message us under the contact section of our website & we will try to assist you.