📦 Shipping FAQ

When will my order ship?

• Orders for in-stock & non-preorder items usually ship within 3-5 business days.

• Orders containing preorder items will ship out as soon as those items are available.
  

🔄 Returns & Exchanges

• All returns or exchanges must be requested within 30 days of purchase.

• Items must be unworn, unwashed, and unused.

• Return shipping costs are the buyer’s responsibility.

• Once your return is received and inspected, any eligible refund or exchange will be processed (minus any outstanding shipping fees).

Important: For sanitary and safety reasons, we do not accept returns or exchanges on:

• Swimwear (bikinis) that have been worn.

• Detailing products that have been opened or used.

• Coloring books that have been colored in or used.

• Custom designs: once your photos are submitted and the design process begins, your order may NOT be canceled or refunded.
  We are happy to make design adjustments as needed to ensure you are delighted before your item goes to print.

❓ Product FAQ

• Keychains are decorative only — using them with air compressors or other unintended methods voids any eligibility for return or replacement.
  

⚡ Important Notes

• Please double-check your full shipping address at checkout.

• If you click ‘Place Order,’ your order will be processed immediately — only click once you’re sure.

• Make sure you choose the correct size — if you’re an adult, do not select ‘Youth’, ‘Kids’, or ‘Children’.

• For Mystery Boxes: select ‘Female’ for a female box and ‘Male’ for a male box.

• We are not affiliated with any outside sellers and do not authorize third parties to use or sell our designs or products.

• If you have any issues with your order, please reach out via the Contact section. We’re here to help. Please bear with us if we don't respond immediately; we may be at work or out on the farm and will respond when we're back in the office.

🧼 Apparel Care & Product Info

✅ Hoodie Update

We’re making a quality upgrade!
We’re phasing out our Gildan Softstyle Hoodies and moving to Independent Trading Co. Avenue Hoodies — expect the same Dirty Diesel attitude with an even better feel and fit.

✅ How to Care for Your Dirty Diesel Supply Gear

First and foremost — thank you for choosing Dirty Diesel Supply!
To keep your apparel looking mint, follow these simple care tips:

• Turn your garment(s) inside out before washing.

• Wash in cold water with a mild detergent.

• Avoid fabric softeners — they can break down prints and graphics.

• For best results, hang dry to maintain shape, color, and design.

Taking a few extra steps keeps your gear looking fresh and ready to haul, wrench & send it for the long haul.